Getting Support

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DataLoad Support
Support isn't available for Classic
Full product and user support is included with DataLoad Professional
Read the User Guide
Download the latest DataLoad version
Read the Support FAQ

DataLoad Support

DataLoad has been tested with many enterprise applications, including Oracle E-Business Suite 10.7 to R12.2.x, and on all recent Windows operating systems (32-bit and 64-bit and including Windows 10 & 11).

Having problems using DataLoad? Please follow the steps below.

  1. Read the DataLoad User Guide:
  2. If the problem is to do with the way DataLoad works, download and test the latest version.
  3. Read the DataLoad FAQ (Frequently Asked Questions).
  4. Product and user support is available for DataLoad Professional users. If you have purchased a support package please contact us at
  5. We also provide email support to users having difficulty downloading, installing or starting to use Dataload. Those users can also contact us at

If you contact us for support please include as many details as possible:

DataLoad version
Application name and version, e.g. Oracle E-Business Suite 12.2
Operating system (Windows 10, Citrix, etc)
Name of the form you are loading into
Screen dumps of any error messages
A copy of your DataLoad .dld or .fld file
Steps to reproduce the problem